FREE shipping on all orders over $40 and FREE local delivery within the Ottawa area!

FAQs


How long do I bake my cookies for?

Bake your cookies for 9-11 minutes at 350°F, until the edges are slightly golden brown Check out our cookie directions for more information.

What equipment do I need to make the cookies?

  • Baking sheet
  • Mixing bowl
  • Spoon to mix 

What do I add to my cookies to make them *vegan?

Substitute the 1 cup of butter for 1 cup of vegan butter and substitute the 2 eggs for 1/2 cup of unsweetened applesauce. Check out our vegan cookie directions for more information. 

*Note: You need to have purchased a vegan cookie kit to ensure the cookies are vegan. Check out our vegan cookie kits here.

Do I need to refrigerate my cookie kit?

No, you do not need to refrigerate your cookie kit. All the items within the kit are shelf-stable and have a 3 month shelf life.

How do I store my cookies once they are baked?

Once your cookies are baked you can store them in an airtight container for up to 2 weeks!

Do I have to make all the cookies at once?

If you do not want to make all the cookies at once you can freeze your cookie dough once it has been mixed. Simply roll them into balls and freeze them. Then you can pop them in the oven directly from the freezer anytime you'd love a fresh, warm cookie!

Can I send a cookie kit to someone else?

Absolutely! When checking out simply change the ship to address to whoever you'd like to send the kit to. You can also leave us a note a checkout if you'd like us to add a custom message!

What forms of payment do you support?

We accept Visa, Mastercard, American Express, Interac, Google Pay, Apple Pay, and Shop Pay.

Where do you ship to?

Currently we only ship within Canada. We also offer free local delivery within the Ottawa, ON area.

What is your refund policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Read our full refund policy here.

More questions? We’re here to help!

Contact us at info@crumbandco.ca.